A text message conversation provides me with a written record that I can refer back to. Many people prefer texts at this point, and I’m more than happy to comply with their requests. I prefer the personal contact with all patrons. My business card has only my cell number on it. I want them to be able to reach me at any time. The Nail Club, Brisbane, Queensland, AustraliaĪbsolutely! All my clients have my cell phone number. Using the phone and leaving messages on an answering machine suits me fine! Last year I had an illness that kept me away from my work, and I was upset to receive complaints via Facebook. I don’t live with my cell phone on me 24/7 like the younger generation seems to (not that I am that old), plus who wants to lug around an appointment book? I love my work, but it should stay at work. Life today is already too fast and too busy. I don’t like the idea of there being so many communication portals, i.e. Most clients won’t bother us, but there are those problem children that I don’t want to give a 24/7 direct line to me.Īura Cityplace, Winnipeg, Manitoba, Canada There is a landline in the salon that can be used. I don’t want my cell number recorded in their phone. It also allows me to make and reschedule appointments and send out specials instantly.Įuropean Style Salon, South Attleboro, Mass. Texting allows me to do my job without being interrupted many times throughout an appointment. I prefer texting rather than phone calls. Plus, it will make clients feel a little more important and feel like they can really depend on you.Ībsolutely! All my clients have my cell number and contact me 98% of the time this way.

If you have a lot of clients who like to text with you, then I would have a different phone just for work. It makes you stand out from all of the other techs who don’t communicate via text. Texting your clients is OK only if the client doesn’t mind it.

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